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Query reports, content gaps, and click-through tracking.

Leadership wants a deflection number for the help center. What events are you tracking between search, article view, and case creation?

Owen Fairley·Nov 6Search AnalyticsSolved

1 replies119 views

Our no-results rate went from 6% to 14% after the new site launched. Where should I start looking: indexing, query pipeline, or the UI?

Elena Voss·Nov 5Search Analytics

1 replies236 views