How do you measure case deflection from the support portal search?
Leadership wants a deflection number for the help center. What events are you tracking between search, article view, and case creation?
1 replies119 views
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Start a discussionConfluence connector skips pages with restricted permissions
Restricted pages aren't showing up in the index at all, even for users who can see them. Is there a setting to index them with permissions applied?
1 replies301 views
Generated answer cites an outdated version of our install guide
We have v3 and v4 of the same guide indexed. The generative answer keeps quoting v3 even though v4 is newer. How do I make it prefer the current version?
2 replies88 views
Salesforce connector skipping Knowledge articles with attachments
Our Salesforce source indexes Knowledge articles, but any article with a file attachment is missing from results. Permissions look right.
1 replies391 views
Facets disappear after a full reindex
After running a full rebuild of our catalog source, the Brand and Category facets stopped rendering on our listing pages. Results still come back fine. Anyone seen this?
2 replies842 views