Push API: best batch size for 2 million product records?
Our nightly catalog load is slow. Is there a recommended batch size or rate limit for pushing large product catalogs?
0 replies44 views
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Start a discussionIdea: let admins pin a source as the only grounding for an answer
For policy questions we want generated answers to use only the official policy library. Upvote if you need this too.
1 replies910 views
How do you measure case deflection from the support portal search?
Leadership wants a deflection number for the help center. What events are you tracking between search, article view, and case creation?
1 replies119 views
Facet counts don't match result count after filtering
When I select two values in the Product facet, the count on each value doesn't add up to the total results shown. Expected behavior or a config issue?
0 replies57 views
Confluence connector skips pages with restricted permissions
Restricted pages aren't showing up in the index at all, even for users who can see them. Is there a setting to index them with permissions applied?
1 replies301 views
Synonyms vs. ranking rules for product abbreviations?
Customers search 'SSO' and 'single sign-on' and get different top results. Should I fix this with a synonym list or a ranking rule?
1 replies142 views
Generated answer cites an outdated version of our install guide
We have v3 and v4 of the same guide indexed. The generative answer keeps quoting v3 even though v4 is newer. How do I make it prefer the current version?
2 replies88 views
Queries with no results jumped after our site redesign
Our no-results rate went from 6% to 14% after the new site launched. Where should I start looking: indexing, query pipeline, or the UI?
1 replies236 views
SharePoint Online crawl stops at 10,000 items
Our SharePoint Online source always reports exactly 10,000 items even though the site has many more. Is there a list view threshold we need to change?
0 replies74 views
Query suggestions show outdated product names
We renamed a product line last month and query suggestions still propose the old names. How long until the model catches up?
1 replies267 views
Salesforce connector skipping Knowledge articles with attachments
Our Salesforce source indexes Knowledge articles, but any article with a file attachment is missing from results. Permissions look right.
1 replies391 views
Facets disappear after a full reindex
After running a full rebuild of our catalog source, the Brand and Category facets stopped rendering on our listing pages. Results still come back fine. Anyone seen this?
2 replies842 views